Frequently Asked Questions
ORDERS & SHIPPING
Shipping is free within India for orders above Rs.999. For international orders, shipping needs to be borne by customers irrespective of the order amount.
International Delivery of Orders
We deliver worldwide. We use India Post EMS Service for the same. We can also provide services of DHL, Aramex and Fedex. The shipping charges need to be borne by the customer. To place an order for international delivery, please check with us on +91-9667665572 for the shipping charges before placing an order.
Need invoice for your order
Bill/Invoice for orders is sent to the registered email. In case you want the bill again, mail us on firstname.lastname@example.org. We’ll be glad to assist you, also mention your Order id in the message.
PAYMENTS & REFUNDS
We accept online transfers through debit cards, credit cards. We accept cash on delivery (COD) in most cities of India. You can check with us for COD availability in your location. COD is not applicable to any discounts/ promotions running on the website Also, COD is not applicable for orders valued above Rs.10,000.
I want to request for a refund
Refunds for online payments are processed automatically and should reach you within 7-8 working
days in your bank account used for payment. In case of COD payments, please reach us via email
below, we’ll be glad to assist you. Also, share your order id in the mail.
I haven’t received my refund
Processed refunds take about 7-8 working days to reach your bank account from the date of
processing. For any more information regarding your refund please contact us via email.
Payment deducted but order unsuccessful
If your money has been debited for an unsuccessful order, it will be credited automatically within 7-8 working days. If it has been longer or you have additional questions regarding this, please reach out to us via email (email@example.com) and we will be happy to help!
HELP WITH ORDERS NOT YET DELIVERED
Modify /Edit Order
Your order can be edited before it is despatched. You could contact the customer support team via email (firstname.lastname@example.org) to do so. Once the order is dispatched, no further changes can be made. Please mail us regarding your grievances and we’ll get back to you shortly.
We’ll do our best to help you out with order cancellation. Contact us through our helpline (+91-9667665572). However, after the order is dispatched, please contact us via email (email@example.com) as soon as possible. Queries regarding refund of payment made online, contact Bunavat’s helpline number.
Can I provide special instructions for my order?
While placing an order, you can add any special request or instruction in the 'special instructions' section during checkout and we’ll do our best to make your experience a memorable one.
The order didn’t reach but shows delivered
This is highly unlikely, we apologize for the inconvenience caused, be rest assured your order is secure with us, please reach us on firstname.lastname@example.org your order id and we’ll get your order delivered at the earliest possible.
HELP WITH DELIVERED ORDERS
The order didn’t reach but shows delivered
This is highly unlikely, we apologize for the inconvenience caused, be rest assured your order is secure with us, please reach us on email@example.com with your order id and we’ll get your order delivered at the earliest possible.
Items missing from the order
We APOLOGISE! Please mail us your grievances on firstname.lastname@example.org, mention your Order id and we’ll try to resolve this issue immediately.
Items different from what I ordered
We APOLOGISE for the inconvenience. Please mail us your grievances on email@example.com, mention your Order id and send us a photograph of the delivered product and we’ll try to resolve this issue immediately.
We APOLOGISE that you had this experience. Please contact us via our helpline number (+91-9667665572) or leave us a mail at firstname.lastname@example.org, mention your Order id and send a photograph of the packaging. We’ll try to resolve this issue as soon as possible.
Bad quality of the product
At Bunavat we take utmost care to ensure that our products meet our high-quality standards, Despite that, if you are unsatisfied with our product quality, we would like to hear from you and take necessary action. We APOLOGISE for this unfortunate experience, please mail us your grievances on email@example.com,
mention your Order id.
I want to provide feedback on order
Your suggestions matter to us the most, it helps us improve and serve you better. Please review your order on our website along with the Order id.
BUNAVAT REWARDS PROGRAM
The Bunavat Rewards Program is applicable only for customers who register on our website, not for guest checkouts or shopping via social media platforms. There are 2 programs - Bunavat Knots (Loyalty Points) and Bunavat Tribe (Referral Discount)
We are glad you are shopping from us and supporting our work. So, we would like to thank you and offer you a little token for your loyalty. Now for every purchase you make on our website, you will earn Bunavat Knots. For every Re.1 spent by you, you will earn 1 Bunavat Knot and 100 Bunavat Knots = Rs.1. So you can accumulate your Bunavat Knots and encash them on your next/ any other purchase. The knots get added to your account automatically on every purchase you make.
If you are happy with your shopping experience, help us spread the word. Now you can refer your friends and earn discounts when they make their first purchase on our website. When you refer a friend using the 'Rewards' icon on the rightmost bottom of the screen, your friend will receive a discount coupon of Rs.250 that she/he can use to shop on a purchase of Rs.2000 and above. Once your friend's order is shipped and fulfilled, you will receive an email with your discount coupon of Rs.250 that you can use on your next purchase without any minimum order value. Please note, for this to be applicable, we will evaluate the uniqueness of the addresses and contact details and in case of any discrepancy, Bunavat's decision will be final in this regard.
Partner with Bunavat
We would be thrilled to have you as a part of the Bunavat family. Please mail us at firstname.lastname@example.org and we will get back shortly.
Any other query
Please email us at email@example.com and mention your problem in detail, we’ll be glad to assist you.