Frequently Asked Questions

Do you ship across India?

Yes. Shipping is free on all orders within India, with no minimum order value.

Do you ship internationally?

Yes, we ship worldwide. International delivery charges are paid by the customer. Contact us at +91-9667665572 before placing your order, and we’ll help you with shipping costs.

Can I change my order?

Email support@bunavat.com with your Order ID and the change you’d like to make. We’ll do our best to help before your order is dispatched.

For custom-stitched blouses or sarees requiring fall and/or edging, please contact us before the requested work begins.

Can I cancel my order?

You can request a cancellation before dispatch by emailing support@bunavat.com with your Order ID.

Custom-stitched blouses and sarees requiring fall and/or edging can be cancelled only before the requested work begins.

Can I add a special request?

Yes. Add your request in the order notes when placing your order. If it needs a little discussion, contact us before ordering so we can confirm what’s possible.

Where can I find my invoice?

Your invoice is sent to your registered email address. Need another copy? Email support@bunavat.com with your Order ID.

Can I return my order if I change my mind?

Of course. We offer easy returns within 7 days of delivery—no questions asked, with free return shipping.

Email support@bunavat.com with your Order ID within seven days of receiving your order. Please keep the product unused, unwashed and unaltered, with its original tags and packaging intact.

Are sale products and revival weaves eligible for returns?

Yes. Our seven-day return policy includes sale products and revival weaves. The same return conditions and exclusions apply.

Is return shipping free?

Yes. We cover return shipping and will coordinate the return with you.

What cannot be returned or exchanged?

Our return and exchange policy excludes:

• Custom-stitched blouses
• Sarees with fall and/or edging done
• Pre-orders

If any of these arrive damaged, defective or different from what you ordered, please contact us so we can help.

How do exchanges work?

Email support@bunavat.com within seven days of delivery with your Order ID and the product you’d like instead.

We’ll arrange the return first. Once we receive and check the returned product, we’ll ship your replacement, subject to availability. Any price difference will be settled before dispatch.

My weave has small variations. Is that normal?

Small variations in the weave, texture and finish are part of the character of handmade textiles.

If something concerns you, we’re happy to take a look. These variations do not affect your eligibility to return an otherwise eligible product within seven days.

How can I pay?

You can pay by debit or credit card. Cash on Delivery is available in select locations in India, subject to order eligibility. Contact us if you’d like help checking availability.

When will I receive my refund?

For returns, we’ll process your refund within 1–2 working days of receiving your product and confirming that it meets the return conditions.

For cancellations, we’ll process your refund within 1–2 working days of confirming the cancellation.

Your bank or payment provider may take up to 7–8 additional working days to credit the amount.

How will my refund be paid?

Prepaid orders are refunded to the original payment method.

For Cash on Delivery orders, our team will contact you for your bank account details.

My refund hasn’t arrived. What should I do?

If the expected credit period has passed, email support@bunavat.com with your Order ID. We’ll check the refund status and help you follow up.

My payment went through, but my order wasn’t confirmed. What should I do?

Email support@bunavat.com with your payment reference and the email address or phone number used at checkout. We’ll check whether your order was placed and help with the next steps.

My order shows as delivered, but I haven’t received it.

Please check whether someone at your address accepted the parcel on your behalf. If you still can’t locate it, email support@bunavat.com with your Order ID. We’ll check with our delivery partner and keep you updated.

Something is missing from my order.

Email support@bunavat.com with your Order ID and details of the missing item. We’ll check and help put things right.

I received the wrong product or a damaged item.

We’re sorry something wasn’t right. Email support@bunavat.com with your Order ID and a photograph showing the issue, so we can understand what happened and help resolve it.

How can I share feedback?

We’d love to hear how your weave feels at home with you. Leave a review on the product page or write to support@bunavat.com.

I’d like to collaborate with Bunavat. Who should I contact?

Write to avipsha@bunavat.com with a little about yourself and what you have in mind.

Still need a hand?

Email support@bunavat.com or call +91-9667665572. We’re happy to help.

For the full policy, visit our Returns, Exchanges & Refunds page.